I want to start by saying, it’s never too late, regardless of how much time has passed, you can still pursue a goal, make a change, or start something new.

Working in IT isn’t just about technical skills; it’s about helping people. Guiding end users requires a solid foundation in customer support. You need to translate technical terms into something non-technical users can understand. Being personable and approachable is just as important as knowing your way around computers.

Pointers

Here are some key traits that come to mind:

  • Curiosity: A natural drive to understand how things work and find ways to improve them.
  • Grit: The determination to keep learning and the perseverance to overcome challenges
  • Patience and Attention to Detail: Make sure users feel supported and understood.
  • Problem-Solving and Critical Thinking: Diagnose and fix issues effectively.
  • Soft Skills: Whether you’ve worked in customer service or are naturally empathetic, these skills are invaluable.
  • Office Etiquette: Show up on time, be professional, and stay open to feedback. Being approachable makes others comfortable seeking your help. Even on bad days, keep things respectful.
  • Networking: Sometimes, it’s about who you know, not just what you know.

Working in IT means wearing many hats, but if you enjoy learning, solving problems, and helping others, you’ll do great.